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Support

BrainParallel

How can we help?

We're here to help you get the most out of BrainParallel. Browse the frequently asked questions below, or reach out to us directly.

Frequently Asked Questions

How do I restore my purchase?

Open the app and go to Settings, then tap "Unlock Premium" and select "Restore Purchases" on the paywall screen. Your purchase is tied to your Apple ID and will be restored automatically.

What does Premium unlock?

Premium is a one-time purchase that unlocks all 50+ levels across all 5 game modes (Trace, Free Draw, Mirror, Endless), Daily Challenge, and Custom Mix. There are no subscriptions or recurring charges โ€” pay once and it's yours forever.

Where is my data stored?

All your data โ€” game progress, scores, streaks, and achievements โ€” is stored locally on your device. We never see or access your data. No cloud sync, no servers.

How do I reset my progress?

Open Settings โ†’ Data โ†’ "Reset Progress". This permanently removes your history, level unlocks, stars, streak, and achievements. Your settings and Premium status will be kept.

Can I use the app on multiple devices?

Yes. Sign in with the same Apple ID and use "Restore Purchases" to unlock Premium on your other devices. Note that game progress is stored per-device and does not sync.

Is there a subscription?

No. BrainParallel uses a one-time buyout model. You pay once and get lifetime access to all premium features. There are no subscriptions, no auto-renewals, and no hidden fees.

Contact Us

Couldn't find what you were looking for? We'd love to hear from you.

๐Ÿ“ง Email us any time

support@xmin.site

We typically respond within 24โ€“48 hours.